-Press Release
SINGAPORE – April 30, 2026 – Alcatel-Lucent Enterprise, a leading provider of secure networking and communication solutions to increase operational efficiency and competitiveness, today announced the expansion of its Rainbow Hospitality ecosystem through strategic integrations with regional technology partner Mimin.
Following the successful launch of Rainbow Hospitality last year, this collaboration brings ALE’s “Bring Your Own AI” (BYO-AI) strategy to life. By integrating advanced multilingual voice automation and conversational AI capabilities, ALE is enabling hoteliers to move beyond legacy systems and deliver seamless, digital-first guest journeys.
The integrated Rainbow Hospitality solution empowers hotels using AI to automate high-volume interactions, such as booking inquiries, room service requests, and wake-up calls; with near-human responsiveness and accuracy. Supporting more than 20 languages and dialects, the solution ensures consistent, personalized engagement for international guests, while freeing staff to focus on high-value, in-person service.
Faced with missed call rates of 10% to 30% during peak hours, hotel General Managers are at a critical crossroads: they must choose between the weight of rising labor costs or the precision of AI to secure uncaptured revenue and achieve true operational excellence.
A Digital Orchestration Hub for Modern Hospitality
At the core of this innovation is the Rainbow “Sovereign” Hub, which acts as the middleware connecting AI-driven guest interactions with a hotel’s Property Management System (PMS) and staff communication channels. Whether a guest engages through voice or chat, Rainbow Hospitality orchestrates each request into real-time actions, ensuring seamless coordination between digital channels and on-site operations.
“The hospitality industry across Asia-Pacific is reaching a tipping point, where digital native guests expect seamless, mobile-first engagement as a standard,” said Dirk Dumortier, Director of Vertical Partnerships, APAC, at Alcatel-Lucent Enterprise. “With Rainbow Hospitality, we are evolving from traditional in-room systems to a unified digital orchestration platform. Together with our technology partners, we are helping hotels to scale service delivery, deliver personalized guest experiences; while ensuring sovereign, compliant, and efficient operations. This foundation allows global chains and local boutiques alike to scale their service levels and improve guest satisfaction scores (GSS) without the complexity of legacy infrastructure”.
Voice and Chat: Enabling A Unified Guest Experience
Through these integrations, hotels can now offer:
- 24/7 Multilingual Voice Support: Human-like voice agents handle high-volume guest inquiries across 20+ languages and dialects, critical for effective communications in international tourism hubs such as Singapore, Thailand, and Australia.
- Conversational Chatbot Automation: AI-powered workflows handle routine requests such as breakfast times or facility locations, streamlining operations.
- Operational Efficiency at Scale: All guest requests are intelligently routed through Rainbow Hospitality either directly or via the hotel’s AI-enabled workflow platform to the appropriate staff or system. This reduces manual intervention and accelerates response times. In early deployments, hotels have reported up to a 75% reduction in in-person call volumes, significantly improving staff productivity and enabling teams to manage higher guest volumes more efficiently. Hotels can also tailor the level of AI automation based on operational preferences, routing requests directly to AI, or activating AI support dynamically when staff are unavailable or response times exceed defined thresholds.
“At Mimin, we are thrilled to partner with ALE to bring AI-driven voice innovation into the hospitality sector,” said Joseph Simbar, CEO of Mimin. “Our collaboration with ALE allows hotels to turn everyday guest interactions into automated service experiences, improving both operational efficiency and guest satisfaction.”
Built for Data Sovereignty and Regional Compliance
Rainbow Hospitality is powered by ALE’s sovereign cloud architecture, with data residency maintained in regional data centers in Singapore and Australia. This ensures compliance with local data regulations while maintaining high availability and security standards for hospitality operators.
Following strong initial traction across Asia Pacific, Rainbow Hospitality is entering its next phase of growth, with plans to scale these AI-driven capabilities into additional global markets throughout 2026.
